How can we help?

Keep both on the same Wi-Fi and, on Windows, allow YOURIO Receiver on private networks when asked. If your Wi-Fi blocks devices from seeing each other (common at offices and schools), YOURIO connects through its encrypted relay automatically.

Allow YOURIO Receiver in System Settings › Privacy & Security › Accessibility, then quit and reopen it.

These features need a cloud AI. In YOURIO, go to AI › AI Profiles and choose YOURIO AI (sign in for the free weekly quota), or add your own API key and choose a model. If YOURIO AI stopped working, your quota may have run out: Settings › Account & subscription shows what's left and when it resets.

Delete single records from the Timeline, or use “Delete all memories” in Settings. You can also turn Memory off. Uninstalling the app removes everything, because nothing is stored anywhere else.

YOURIO recognizes speech on your device, so the language needs to be installed once. Open the Speak tab and tap Download next to the language.

Quota is measured in word-equivalents converted from actual AI processing, not simply the words you input. For typical dictation cleanup, each spoken word uses about one word of quota, and sentences handled by on-device rules are free. The free plan has 2,000 words a week, resetting Monday at 00:00 your time; Pro has 1,000,000 a month, resetting when it renews.

Magic keeps working with Standard cleanup on your device, and YOURIO tells you once. Edit and Ask Memory with YOURIO AI pause until the quota resets. You can upgrade to Pro, or add your own API key, anytime.

In the App Store (iPhone: Settings › your name › Subscriptions) or Google Play (Play Store › Payments & subscriptions › Subscriptions), at least 24 hours before the period ends. Pro stays active until the end of the period you paid for. Refunds are handled by Apple or Google.

No. The subscription is billed by the App Store or Google Play, so cancel it there first. Deleting your account removes your personal data after 30 days; signing in again before then restores it.

YOURIO never charges your card directly. Pro is billed by Apple or Google, so your statement shows APPLE.COM/BILL or a line starting with GOOGLE *, not YOURIO. To see what the charge was, check your purchases at reportaproblem.apple.com (Apple) or play.google.com/store/account/orderhistory (Google Play). If YOURIO isn't on that list, the charge is from another app or service. If it is, cancel it as described above; refunds are handled by Apple or Google. If you used Sign in with Apple and chose Hide My Email, your account uses a relay address, so we can't find it by your own email: send us the order ID from the receipt instead.